Tag Archives: New Years

Are you ready for New Years?

The New Year is coming right up, and along with the fun and festivities come some challenges like dealing with intoxicated or unruly passengers.  We want your transit company to have a safe New Year’s Eve, so we’ve compiled some ideas to help the night go smoothly.

Happy New Year from AddTransit

Review records of incidents in prior years to identify locations that were hot spots for trouble.  You can use this information to co-ordinate with authorities and see if extra patrols would be advisable, and to schedule your security services if you employ them.

 

Make sure your security cameras are in proper working order, so you can record any incidents if they do occur.  This is also a good time to test panic buttons.

 

Schedule a meeting with your operators this week for a review of safety procedures.  They should have training on how to recognize intoxication or drug use, how to defuse potentially volatile situations and how to handle unruly passengers.  Encourage your operators to be professional and firm in enforcing fares and rules, but not to the point of escalating conflict or risking personal harm.

 

The Transit Cooperative Research Program recommends courses in verbal judo, which can teach operators de-stressing techniques, how to “calm a hostile customer and diffuse a potentially violent situation.”  If you have provided your operators with self-defense training, this is a good time to brush up on those techniques.  If not, consider offering this instruction as soon as possible in the coming year.

 

Also, keep in mind that this is a difficult time of year for many people, and your operators may have just had a hard holiday season themselves.  It will be hard for them to smooth the ruffled feathers of passengers if they are dealing with stress or grief themselves.  Take some time to check in with each employee and see if there are any steps you can take to boost morale.

 

Combining Vehicle Positioning  that tracks the location of the transit vehicle at all times with Real Time Status Updates to notify your passengers of delays or route changes can be beneficial, will allow you to keep riders informed of changes or delays.

Have a great New Years and stay safe.

Christmas and the New Year are only a few weeks away!

Do you have your holiday schedules out yet?  Are your schedules online? And we don’t mean in a PDF file that your customers have to go digging through your website to find.  You want your customers to be able to easily find your schedule on Google Maps or on their travel planning app from their phone, and you need to be able to quickly update them if bad weather causes changes.

 

“We’ve had our schedule just on our website for years.  Why bother with online maps and travel apps?”

 

Transit riders expect you to be on time, every time, and they expect your route to be consistent.  But you know that sometimes changes must be made.  Your holiday schedule may have planned changes like coordinating around the Christmas parade, or sudden changes because of bad weather or a car accident blocking the road.  Your customers will understand these hiccups if they know in advance, but not if you leave them stranded in the snow.  Getting your schedules to your customers with a simple tap on an app, will allow them to plan ahead for changes.

Santa gets his Christmas Schedules Online

Also, if you customers can find your schedule on Google, they won’t need to call your office to ask about the schedule or to complain that they can’t find it on your website.  This means less money spent on employees to answer customer calls, and most importantly, you’ll have happier customers who will want to use your service over and over.

 

“But we’re a small company and we can’t afford to hire an IT team to make that happen!”

 

You CAN afford to make it happen, and you don’t need to hire an IT team.  AddTransit can put your schedules and routes in GTFS (General Transit Feed Specification) which enables Google, Yahoo, and App Providers to easily include your data in their maps and travel planning programs.  You can be competitive with the major transit companies for a fraction of the cost.

 

Contact us now to get your schedule on travel planning apps before Christmas!