1) Mobile-first booking flow

Most tour discovery happens on phones. If the booking flow is slow or confusing, customers bounce.

• Fast loading
• Few form fields
• Clear “what’s included” and meeting point info

2) Real-time availability and capacity control

Overbooking and manual availability tracking create refunds and staff stress.

• Capacity per departure
• Blackout dates
• Seasonal schedules

3) Instant confirmation + QR tickets

Customers expect immediate confirmation. QR ticketing reduces check-in time and prevents double use.

• Automatic confirmation messages
• QR tickets
• Staff validation tools

4) Clear cancellation and refund policies at checkout

The dispute prevention feature isn’t a “feature” — it’s clarity.

• Policies displayed at checkout
• Simple rules customers can understand quickly
• Alignment with weather/minimum numbers realities

5) Operational tools (manifests, staff roles, day-of operations)

Tour booking software that only takes bookings creates operational chaos.

• Passenger manifests
• Staff roles (ticketing/support/finance)
• Day-of views for dispatch/check-in

6) Promotions without wrecking your margins

Operators need promo capability to drive direct bookings without permanently discounting.

• Voucher codes
• Limited-time offers
• Partner codes (hotels, agents)

7) Simple reporting

You need to know what’s working and what’s leaking revenue.

• Bookings by product/departure
• Conversion tracking (where possible)
• Refund and cancellation patterns

8) Optional: live tracking and service updates

Not every tour operator needs this, but if you run shuttles, pickups, or time-sensitive departures, it becomes valuable.

• Vehicle visibility for ops
• Customer updates when things change

How AddTransit fits

AddTransit is built for operators who want direct bookings plus operational control:

• Schedule-based inventory + capacity
• Online booking + payments
• QR tickets + validation
• Optional tracking + status updates

Tour operator features | Tour pricing | Onboarding guide