![\"Customers](\"https:\/\/addtransit.com\/images\/blog\/Real-time-status-updates.jpg\")
<\/a><\/p>\nYou know others are doing it.<\/p>\n
But yes…. you’ve been putting it off.<\/p>\n
You are fearful. \u00a0There’s a\u00a0cost. People, systems and reputation. \u00a0 So it’s been left to another day, another month, another year…<\/p>\n
So what to do??? \u00a0Let’s review each of these fears and see if we can turn these fears\u00a0into an opportunity.<\/p>\n
Your passengers\/customers<\/h3>\n
Your customers and passengers are now expecting real time status updates. \u00a0They are tracking their parcels in real time across the globe. \u00a0They know if\u00a0their Amazon book has left the warehouse, if their E-bay dress is in transit\u00a0or if their pizza is just about to be delivered. \u00a0Their use of paper based maps for driving is\u00a0now a increasingly historical novelty and GPS enabled smartphones is commonplace. \u00a0A decade ago it was normal not to know when things would arrive. \u00a0But now, not providing that information is seen as poor\u00a0customer service.<\/p>\n
Your team<\/h3>\n
Your team are already providing realtime status updates. \u00a0They do it by phone in the call center, at customer service centers, at stops\/stations\/ports and on vehicle. \u00a0However, this is a drain on your resources. \u00a0Imagine if customers\/passengers could self-serve and obtain this information themselves. \u00a0This would free up your team. \u00a0They could focus on sales, upsell, and safety and instead of many team members providing best-effort updates, real time status updates\u00a0allow you to\u00a0ensure the right person provides the right information in the most efficient and cost effective way.<\/p>\n
Realtime Status Systems and Software<\/h3>\n
In the past realtime status systems and software meant a massive cost investment. \u00a0Electronic\u00a0signage was installed at key stops. Televisions and automated voice announcements were programmed. \u00a0Networking all these together was horrendously complicated. \u00a0And then if you wanted on vehicle realtime status systems you had to install triggers to let the vehicles know which stops had been passed and communications throughout the vehicles so all passengers could view the updates.<\/p>\n
Luckily this huge cost outlay is no longer required. \u00a0With commuters now carrying smartphones, AddTransit\u00a0can help you publish realtime status updates online<\/a>. \u00a0This is a great opportunity as commuters care more about their journey, than the vehicles journey. Online realtime status updates are like Pizza delivery tracking. \u00a0You want to know how long it is until the pizza arrives at your house. \u00a0You don’t want to know all houses that the driver will delivering pizza to. \u00a0Online realtime status updates allow passengers to focus on just the information that is important to them, without being bombarded by updates that are irrelevant to their journey.\u00a0 Real time status updates\u00a0gives you the opportunity to provide passengers\u00a0a personalized\u00a0customer experience.<\/p>\n The other fear is the reputation. \u00a0The concern is that if your vehicles are late, you’ll be publishing this information for all to see. \u00a0This actually is a false fear. \u00a0Knowing that the vehicle is late allows passenger\u00a0confidence in the system to rise, as now you have provided them with additional information giving them the opportunity\u00a0to adjust their schedules. \u00a0 Of course you’ll be looking for ways to improve on the service and minimise future delays, but in the meantime the real time status maps and apps will take the brunt of passengers displeasure with late services, and provide passengers reassurance for all the services that run perfectly.<\/p>\n So the fears are false. \u00a0The opportunity is there. \u00a0The question now is poor customer service acceptable? \u00a0Or is it time to start\u00a0real time status updates?<\/p>\n Find out more at\u00a0https:\/\/addtransit.com\/real-time-status.php<\/a><\/p>\n Or\u00a0Join today<\/a> and we’ll get you started.<\/p>\n Have a great day!<\/p>\nYour reputation<\/h3>\n
The real time status updates opportunity<\/h3>\n
Share this:<\/h3>